Frequently asked questions

General FAQ

What's Included in my box?

In your box, you will receive a recipe card with instructions how to prepare your dish, our fresh homemade pasta, sauce, toppings and grated Grana Padano cheese as standard. You also have the option to add additional items or extras if you wish.

Where do you deliver?

We deliver anywhere within Mainland UK!

How do I store my box?

As your box contains fresh and perishable items, you must keep your food refrigerated. remove food from the box and pop in the fridge, flat and consume within 24 hours.

I have a question about my order, how do I contact you?

Please visit our 'contact us' page for all relevant contact details.

How will my order be delivered?

All orders come in our recycled cardboard boxes, with signature gift wrap as standard. Orders are sent with cool packs and insulation and sent via our trusted couriers so you can rest assured your order will come fresh and safe!

What if i'm not home to accept my delivery?

No problem at all, please let us know where to leave your parcel if you wont be home.

Where can I find allergen information?

You can find allergen information on the product page for each dish as well as on the reverse of our recipe cards enclosed in your box. Please do note however, that all of our food is made in a kitchen which handles all 14 allergens and whilst great care is taken with every dish, we cannot guaruntee the absence of these in our food therefore should you suffer from an allergy, any orders placed would be at your own risk.

What if my pasta is stuck together?

With it being fresh pasta, it may sometimes stick together a little bit - this is quite normal. We do coat all our pasta in semolina to prevent this happening, however if it does, just separate as much as you can first and then just drop the pasta into boiling water and give it a little stir to separate and continue cooking as per instructions.

How do I cook my dish?

Each dish comes with a recipe card and photo to guide you through the process and presentation suggestion. Each dish takes no more than 5-6 minutes to prepare.

How long does the food last?

As all of our pasta and sauces are made fresh, you should eat your food no later than the day after you receive delivery, however can also be frozen for up to four weeks.

Can I order my kit for a specific date?

Yes, absolutely! Just pop a note in the message section on the cart page with the date required and we'll arrange that for you.